Refund policy

Atlas Valley LLC
RETURN & REFUND POLICY
Store Website: v2xu7f-xc.myshopify.com
Support Email: RadishPecka831@outlook.com
Business Address:100 Saint Paul St, Denver, CO 80206, United States
Effective Date: September 7, 2026

Thank you for shopping at Atlas Valley LLC! We specialize in premium office supplies, including mouse
pads, desk mats, desk and wall calendars, business card holders, and other workspace accessories. We
strive to deliver high-quality products that elevate your workspace. If you are not entirely satisfied with your
purchase, we are here to help.
1. Return Window
We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to
request a return.
2. Eligibility Criteria for Returns
To be eligible for a return, your item must meet the following conditions:
The item must be in the same condition that you received it: unworn, unused, undamaged, and free of
signs of wear.
The item must be in its original packaging, including protective sleeves, covers, and boxes.
Proof of purchase (order number, order confirmation email, or sales receipt) must be provided.
3. Non-Returnable & Final Sale Items
Certain types of items cannot be returned due to their nature:
Customized / Personalized Products: Custom-printed mouse pads, personalized desk mats, or
custom-engraved business card holders.
Clearance or Final Sale Items: Products explicitly marked as "Final Sale" or bought during clearance
events.
Gift Cards: Digital or physical gift cards cannot be redeemed for cash or returned.

4. How to Initiate a Return

Step 1: Contact Us
Send an email to RadishPecka831@outlook.com with your order number, receipt, and reason for
return.
Step 2: Receive Instructions
If your return is accepted, our customer support team will send you return instructions and the
authorized return shipping address.
Step 3: Pack & Ship
Securely pack the items in their original packaging and ship them according to the provided
instructions. Please note: Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Costs
Buyer's Remorse / Voluntary Returns: If you are returning an item due to a change of mind, ordering
the wrong size/color, or personal preference, you will be responsible for paying the actual return
shipping costs. Shipping fees paid on the original order are non-refundable.
Defective, Damaged, or Incorrect Items: If you received a damaged, defective, or incorrect product,
Atlas Valley LLC will cover all return shipping fees or issue a replacement at no extra charge.
6. Damages and Issues
Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) at
RadishPecka831@outlook.com if the item is defective, damaged, or if you received the wrong item, so that
we can evaluate the issue and make it right.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is
accepted, make a separate purchase for the new item.
8. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your
refund:
Approved Refunds: If approved, your refund will be processed automatically to your original payment
method within 5 to 10 business days.
Processing Time: Please remember it can take some time for your bank or credit card company to
process and post the refund.

9. European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to
cancel or return your order within 14 days for any reason and without justification under applicable
consumer laws.

Contact & Business Information
If you have any questions or require assistance regarding our Return & Refund Policy, please reach
out to us:
Company Name: Atlas Valley LLC
Store Domain: v2xu7f-xc.myshopify.com
Email Support: RadishPecka831@outlook.com
Mailing Address: 100 Saint Paul St, Denver, CO 80206, United States